Refund Policy

14-Day Refund Policy

This Refund Policy outlines the terms and conditions under which FluentWiz (“we,” “our,” or “us”) provides refunds for purchases made through our website https://fluentwiz.com.

1. General Policy

We stand behind the quality of our plugins and addons and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a full refund within fourteen (14) days of the original purchase date.

2. Eligibility for Refund

Refunds are applicable under the following conditions:

  • The purchase was made directly from https://fluentwiz.com.
  • The request for a refund is submitted within 14 calendar days of the purchase date.
  • The product has not been resold, transferred, or shared with other parties.

Refunds are not applicable to:

  • Free plugins or addons available on the WordPress.org repository.
  • Renewal payments for existing subscriptions unless canceled before the renewal date.
  • Purchases made through third-party vendors or marketplaces.

3. Refund Request Procedure

To request a refund, please contact us via our Support Page or email support@fluentwiz.com with the following details:

  • Order number or license key.
  • The email address used for the purchase.
  • A brief reason for the refund request (optional but appreciated).

Once the request is received, we will review and process your refund within 5–7 business days. Approved refunds will be issued to the original payment method used at the time of purchase.

4. Exclusions

We reserve the right to decline refund requests if:

  • The request is made after the 14-day refund period.
  • There is evidence of product misuse or violation of our license terms.
  • The product has been substantially modified or altered after installation.

5. Changes to This Policy

FluentWiz reserves the right to modify or update this Refund Policy at any time without prior notice. The most recent version will always be available on our website.