This Privacy Policy describes how FluentWiz (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit https://fluentwiz.com or use our plugins, addons, and related services (collectively, the “Services”).
We are committed to protecting your privacy and handling your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.
By using our website or Services, you agree to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal data is:
FluentWiz
Email: hello@fluentwiz.com
Website: https://fluentwiz.com
If you have any questions regarding this policy or your data rights, please contact us using the above details.
2. Information We Collect
We collect and process the following types of information to operate effectively and provide our Services:
2.1 Personal Information
When you purchase a plugin, contact us, or subscribe to updates, we may collect:
- Name
- Email address
- Billing address
- Company name (optional)
- Payment details (processed securely by third-party providers — we do not store full card data)
2.2 Technical Data
When you visit our website or use our plugins, we may automatically collect:
- IP address and device information
- Browser type and version
- Operating system and platform
- Usage data (e.g., plugin activation, update requests, license validation)
2.3 Communication Data
If you contact our support team, we may collect:
- Email communications
- Support requests or issue details
- WordPress environment data (if shared voluntarily for troubleshooting)
3. Lawful Basis for Processing
Under the GDPR, we process your personal data based on the following lawful grounds:
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling product orders | Performance of a contract (Article 6(1)(b)) |
| Providing technical support | Legitimate interests (Article 6(1)(f)) |
| Sending important updates or notifications | Legitimate interests (Article 6(1)(f)) |
| Marketing emails or newsletters | Consent (Article 6(1)(a)) |
| Preventing fraud and ensuring product security | Legitimate interests (Article 6(1)(f)) |
| Compliance with legal obligations | Legal obligation (Article 6(1)(c)) |
You can withdraw your consent to marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. How We Use Your Information
We use collected data to:
- Deliver purchased products and manage licensing
- Provide technical support and respond to inquiries
- Communicate updates, product changes, or security notices
- Improve our website, plugins, and customer experience
- Comply with tax, accounting, and legal requirements
We never sell or rent your personal data to third parties.
5. Data Retention
We retain your data only as long as necessary for the purposes stated in this policy:
- Customer records: up to 5 years for accounting and legal obligations
- Support requests: up to 2 years after resolution
- License and usage data: retained while your license is active
After the retention period, data is securely deleted or anonymized.
6. Data Sharing and Third-Party Processors
We may share your personal data with trusted third parties that help us deliver our Services, including:
- Payment processors: Paddle, Stripe, or other authorized payment gateways
- Email service providers: For order confirmations, updates, or newsletters
- Hosting and analytics providers: For secure website operation and performance optimization
All third parties are contractually required to comply with GDPR and maintain appropriate security measures.
We may also disclose data if required by law or in response to lawful government requests.
7. International Data Transfers
As we operate globally, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including Bangladesh or the United States.
In such cases, we ensure that:
- Transfers are made under adequate safeguards such as Standard Contractual Clauses (SCCs), or
- The receiving country provides an adequate level of data protection.
8. Data Security
We employ appropriate administrative, technical, and organizational measures to protect your data from unauthorized access, alteration, or destruction.
Examples include:
- Secure (HTTPS) connections
- Restricted access controls
- Encrypted data storage where applicable
While we strive to use commercially acceptable means to protect your data, no transmission over the internet is entirely secure.
9. Third-Party Integrations
Our plugins may connect with external cloud storage services such as:
- Google Drive
- Dropbox
- Amazon S3
- Cloudflare R2
When you enable these integrations:
- Authentication and file storage are managed by the respective third-party providers.
- FluentWiz does not store or have access to your external account credentials or uploaded files.
Please review the third-party privacy policies before connecting your accounts.
10. Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data when no longer necessary.
- Right to Restrict Processing: Request limited use of your data under specific circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to data processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time (e.g., marketing emails).
To exercise these rights, please contact us at support@fluentwiz.com.
We will respond to all valid requests within 30 days, in accordance with GDPR requirements.
11. Cookies and Analytics
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve site usability
You can manage or disable cookies in your browser settings. Some site features may not function properly if cookies are disabled.
We may use Google Analytics or similar tools to collect aggregated, non-identifiable data about website usage. These analytics are governed by Google’s Privacy Policy.
12. Children’s Privacy
Our website and Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete the data.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.
Your continued use of our Services after such changes constitutes acceptance of the updated policy.
14. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
FluentWiz
Email: hello@fluentwiz.com
Website: https://fluentwiz.com
If you are located in the EU and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority (DPA).
